![]() User mailbox is known, but mailbox not on this server Unable to connect by using Secure Sockets Layer (SSL) If you see errors or do not receive quarantine reports to the accounts that have mail in the quarantine list, then contact support with a link to view the challengelist.html and we will see what else can be checked. You should see a script run and it will tell you a report about what accounts were updated and if there are any errors to report. ![]() There is also a way to check if the reports are running correctly. ![]() Once this happens you should see the reports come through, and any future reports should work after this correction. If you do see them in your quarantine, then allow them to be delivered.
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